Safety and Quality > Our Work > Safety in e-Health > Certification framework for digital mental health services

The Commission has commenced a project to scope the development of a certification framework and national standards for digital mental health services.
Download the project fact sheet (PDF, 58KB)

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Consultation now open

Consultation with stakeholders is underway. Stakeholder engagement and advice to the project is led by Dr Peggy Brown AO, Senior Clinical Advisor.

There are three avenues of consultation, including face-to-face workshops, online sessions and an online written survey, which will explore options for certification and national standards to ensure safety and quality assurance for digital mental health services.
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Consultation discussion paper

The Commission has developed a discussion paper which includes background information and questions that will be explored during the consultations. If you are planning to participate in the consultation workshops, or to complete the written survey, this discussion paper will provide guidance.

Download the discussion paper (PDF, 195KB).
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Online written survey

There is an online survey for stakeholders who are unable to attend one of the face-to-face and online workshops.

This survey covers many of the questions that are being explored during the workshops. We encourage you to download and refer to the consultation discussion paper when completing the survey.

The survey will be open until 26 April 2019. Complete the survey now.
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Consultation locations and dates

As the number of participants places in the face-to-face workshops and the online sessions is limited, the Commission will manage the attendee lists to optimise the diversity of stakeholders at each consultation event.

Stakeholders can register for any of the workshops or sessions below by contacting the project team on Please include your preferred format (face-to-face or online), date and time.

Face-to-face (half-day workshops):

  • Orange: Friday 15 March 2019, 9:30am – 1:30pm AEDT
  • Perth: Wednesday 20 March 2019, 9:00am – 1:00pm AWST
  • Sydney: Tuesday 26 March 2019, 10:00am – 2:00pm AEDT
  • Melbourne: Wednesday 27 March 2019, 1:00pm – 5:00pm, AEDT
  • Canberra: Wednesday 10 April 2019, 10:00am – 2:00pm AEST
  • Brisbane: Friday 12 April 2019, 10:00am – 2:00pm AEST

Lunch and refreshments will be provided at each of the face-to-face workshops.

Online sessions:

  • Online 1: Thursday 28 March 2019, 12:30pm – 2:30pm AEDT
  • Online 2: Thursday 4 April 2019, 5:00pm – 7:00pm AEDT
  • Online 3: Friday 5 April 2019, 12:30pm – 2:30pm AEDT
  • Online 4: Wednesday 10 April 2019, 5:00pm – 7:00pm AEST

Online sessions will be provided via videoconference and Slido. Participation will require access to a computer, tablet or smartphone.

Mental health consumer and carer representatives wishing to participate anonymously in an online session should inform the project team prior to the session.
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Further information

Further information will be provided to you in the near future in relation to the online written survey. Participation through the survey will be available to any interested individual or organisation across Australia.

This project is funded by the Australian Government Department of Health. The Commission will report to the Department in June 2019.
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Contact us

For more information on the project please contact:

Ben Prest, Senior Project Officer at: